Refund Policy

Last updated: August 24, 2026

At Coastora, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@coastora.co.uk.

If your return is accepted, we will provide instructions on how and where to send your package. Where applicable, we may also provide a return shipping label.

Items sent back to us without first requesting a return may not be accepted.

For any questions regarding a return, please contact:

Email: support@coastora.co.uk
Telephone: +44 7449 721052

Damages and Issues

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

When contacting us, please include your order details and, where appropriate, photographs showing the issue.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalised products

• Personal care goods

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Please contact us at support@coastora.co.uk if you have questions about whether a specific product is eligible for return.

Unless required otherwise by applicable consumer law, certain clearance or final-sale products may also be excluded from voluntary returns where this is clearly stated before purchase.

Exchanges

The quickest way to receive a different item is to request a return for your existing item.

Once the return has been accepted, you can place a separate order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank, card provider, or payment provider may require additional processing time before the refund appears in your account.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any statutory rights you may have under applicable UK consumer law.

Contact Us

If you have questions about returns, exchanges, damaged items, or refunds, please contact us:

Coastora
Address: 224 Milton St, Walsall WS1 4LW, United Kingdom
Telephone: +44 7449 721052
Email: support@coastora.co.uk
Website: coastora.co.uk